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Autumn Statement 2016: all change for the Chancellor

The UK has experienced plenty of political upheaval this year with the EU referendum followed by a change of leadership. The Chancellor, Philip Hammond, delivered his first Autumn Statement on 23 November– which also turned out to be his last. His surprise announcement was that after two Budgets in 2017, from 2018 onwards we will[…] Read more »

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Calling HMRC – is anybody there?

Only half of mid-sized businesses that contact HM Revenue and Customs (HMRC) by telephone and email felt that their problem was resolved correctly, according to a customer survey, and only 35% thought the time taken was acceptable. The telephone helplines were rated particularly poorly – just 32% of customers who used them were positive about[…] Read more »

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